1: Check to see what the start/appear date and time is in "Appear as". You always want to make sure the time you want to send the push notification falls within the pre-set range you set up. This will be in the "Appear at" section of the page. The start time should be set up 12 hours before a push message is sent to ensure that the message will be sent when you would like for it to go out.
2: The push message is not enabled on the device. Make sure the push notifications are enabled on the device. To do this:
- Go to SETTINGS on your phone.
- Go to NOTIFICATIONS.
- Select the appropriate APP out of the list and see if it is enabled.
- If it is not, enable it.
3: If the first two options does not correct the problem, contact us at: firstname.lastname@example.org.